Orders are generally prepared for shipment within 1–3 business days after being placed.

Estimated delivery within the United States is generally 5–10 business days after processing.

Delivery times may vary depending on destination, carrier conditions, holidays, weather, customs review, product size, or other circumstances outside our direct control.

Yes. Orders of US$34.99 or more qualify for free shipping.

For orders below that threshold, any applicable shipping charge will be displayed at checkout before payment.

Yes. Once your order has shipped and tracking becomes available, we will email the shipping confirmation and available tracking details to the email address used at checkout.

Changes or cancellations may be possible before an order has shipped.

Contact service@curveroot.com as soon as possible and include your order number.

Once fulfilment or shipment has progressed, changes and cancellations may no longer be available.

Eligible purchases may be submitted for return within 180 days from the date of delivery, subject to the product condition requirements, exclusions, and other terms stated in our current Return & Refund Policy.

Email service@curveroot.com before sending anything back.

Include your order number, the reason for the return, and relevant photos when appropriate.

Our support team will review the request and provide the applicable return instructions and confirmed return destination.

Do not send returns to our business registration address or to an address that has not been specifically confirmed by Curveroot support.

For preference-based returns or other returns not caused by a product issue or fulfilment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.

Contact us and provide your order number, a description of the issue, clear photos of the product and packaging, and a photo of the shipping label.

For a powered Curveroot product, such as an electric nail grinder, please also include the model information and a short video showing the issue when possible.

After review, we will provide an appropriate replacement, refund, or return solution.

Approved refunds are issued to the original payment method.

Curveroot generally processes an approved refund within 1–3 business days.

After the refund has been issued, your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds.

Our checkout uses secure technology to help protect information transmitted during the payment process.

The payment methods currently available for your order are displayed directly at checkout.

Availability may vary according to location, currency, device, and payment provider.

• Groom & Care: deshedding tools, grooming brushes, nail care, paw cleaning, bathing accessories, absorbent towels, and coat-care essentials.
• Home & Comfort: washable dog beds, protective throws, pet-hair cleaning tools, feeding pieces, waterproof mats, and storage.
• Walk & Play: harnesses, leashes, car-seat protection, portable bowls, interactive balls, and rope toys.

Product-specific information is provided on each product page.

Review the description, dimensions, materials, intended use, sizing or compatibility notes, and care instructions before ordering.

For powered products, such as electric nail grinders, also review the applicable charging, operating, and maintenance information.

Email: service@curveroot.com

Telephone: +86 134 1881 9119

Support Hours: 9:00 AM–6:00 PM Pacific Time

Website: curveroot.com

If your message concerns an existing order, include your order number and the email address used at checkout.