Orders are generally prepared within 1–3 business days after being placed. Processing may include payment review, order verification, product preparation, and handoff to the applicable shipping provider.

Business days exclude weekends and public holidays. Processing may take longer during high-volume periods, when additional order verification is required, or when an item requires special handling because of its size, materials, packaging requirements, or technical components.

Estimated delivery within the United States is generally 5–10 business days after processing. This estimate begins after the order has been processed and does not include the 1–3-business-day processing period.

Delivery timing may vary according to destination, carrier conditions, weather, holidays, customs review, local service availability, product size, and other circumstances outside Curveroot’s direct control.

Any product-specific delivery information displayed on a product page or at checkout also applies.

Orders of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed at checkout before payment is completed.

Available shipping destinations, services, and charges are determined by the delivery address and the products included in the order. The options shown at checkout are the options currently available for that purchase.

Curveroot uses a multi-location fulfilment model. Orders may be dispatched from different fulfilment facilities, including approved third-party partner facilities, according to inventory availability, product requirements, package size, and delivery destination.

We do not represent that every order ships from one local warehouse. Products included in the same order may arrive in separate packages and at different times.

This is especially possible when an order combines compact grooming tools, powered products such as electric nail grinders, dog beds, car-seat protectors, feeding accessories, or other products with different packaging and fulfilment requirements.

Once an order has shipped and tracking information becomes available, a shipping confirmation will be sent to the email address used at checkout.

Orders dispatched in more than one package may receive more than one tracking number.

Tracking may not update immediately after a shipping label is created. If tracking has not updated for an extended period, or the shipment appears significantly delayed, contact service@curveroot.com and include your order number.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before placing an order, review the recipient name, street address, apartment or unit number, city, state or region, postal code, country, telephone number, and email address.

If an address needs to be changed, contact us as soon as possible. Address changes may be available before shipment, but cannot be guaranteed once processing or fulfilment has begun.

Once a package has shipped, Curveroot may be unable to redirect it.

International shipping availability is shown at checkout. International orders may be subject to customs review, import restrictions, duties, taxes, or handling charges imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for destination-country duties, taxes, and import charges.

Customs processing may affect delivery timing and is outside Curveroot’s direct control.

If a shipment is delayed, first review the latest carrier tracking information.

If tracking remains unchanged for an extended period, the package appears lost, or the order has not arrived after the expected delivery period, contact us with your order number.

If tracking shows “delivered” but the package cannot be located, check the delivery area, household members, neighbours, building reception, parcel lockers, and any available carrier delivery notes.

Curveroot will review the available shipment information and assist with the appropriate next steps.

Please inspect your shipment after delivery, especially when receiving dog beds, feeding accessories, powered grooming tools, car-seat protectors, or other larger or more technical products.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us and provide:

• Your order number and the email address used at checkout
• Clear photos of the item, packaging, and shipping label
• A brief description of the damage or issue
• For a powered product such as an electric nail grinder, a short video showing the issue when possible

After reviewing the information, Curveroot will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue is confirmed.

If you need to change or cancel an order, contact us as soon as possible.

A change or cancellation may be available before the order has shipped.

Once fulfilment or shipment has progressed, changes and cancellations may no longer be possible. Where applicable, the product may instead be eligible for return after delivery under our current Return & Refund Policy .

The business address listed below identifies the company operating Curveroot. It is not automatically the return destination for an order.

Before sending any return, email service@curveroot.com and obtain the applicable return instructions and confirmed return address.

Do not send a return to an unconfirmed address.