Return Window

Eligible purchases may be submitted for return within 180 days after confirmed delivery.

A return request must be sent to service@curveroot.com before the end of that period.

Returns sent without prior approval may be delayed, refused, lost, or returned to the sender.

Nothing in this policy is intended to limit mandatory consumer rights that apply under relevant law.

Eligibility for a Standard Return

For a preference-based or change-of-mind return, the product should generally:

• Have been purchased directly through curveroot.com
• Be covered by a return request submitted within 180 days of confirmed delivery
• Be unused, clean, complete, and in resalable condition unless a specific product guarantee expressly permits use
• Include original packaging, accessories, manuals, charging cables, fasteners, tags, and promotional items where reasonably available
• Show no damage caused by misuse, incorrect assembly, improper cleaning, unauthorized modification, chewing, impact, neglect, or ordinary wear
• Be accompanied by the order number or another acceptable proof of purchase

We may request photographs before authorizing a return, particularly for large products, assembled items, hygiene-sensitive products, textile products, or powered grooming devices.

How to Start a Return

Email service@curveroot.com and include the following information where applicable:

• Your order number
• The name and email address used for the order
• The product and quantity you wish to return
• The reason for the return request
• Clear photos or video if the product is damaged, defective, incorrect, incomplete, or not functioning as described

If the request is eligible, we will provide the applicable next steps and the correct return destination.

Do not send products to the business address shown on this website or to a sender address printed on a parcel unless Curveroot support has specifically confirmed that address for the return.

Return Shipping

For an approved change-of-mind return, the customer is generally responsible for return shipping unless Curveroot states otherwise or applicable law requires a different result.

Original shipping charges, expedited delivery fees, import costs, and optional delivery services are generally non-refundable for a preference-based return unless required by law.

If we confirm that the delivered product is defective, materially damaged in transit, or incorrect, Curveroot will provide an appropriate resolution.

We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.

Product-Specific Return Conditions

Curveroot products vary in size, materials, construction, and intended use.

• Feeding accessories and bowls: for preference-based returns, bowls, feeding mats, portable bowls, and related accessories should generally be unused and hygienically clean.
• Powered grooming products: electric nail grinders and similar products should be cleaned and dry and include the original supplied charging cable and accessories.
• Dog beds and larger home products: do not dismantle, compress, or send a large item until Curveroot confirms the return instructions.
• Harnesses, leashes, and walking accessories: items should be clean and free from significant wear, chewing, cutting, stretching, or damage caused after delivery.
• Textiles, towels, throws, and soft goods: items showing heavy wear, pet hair contamination, staining, chewing, improper laundering, or damage during use may not qualify for a preference-based return.
• Toys and play products: products materially damaged through chewing, cutting, or ordinary wear are not treated as unused change-of-mind returns.

Damaged, Defective, Missing or Incorrect Orders

Please inspect your order promptly after delivery. Contact us as soon as reasonably possible if:

• The parcel or product is damaged
• An item or component is missing
• The wrong product was delivered
• The product appears defective or does not function as described

Depending on the circumstances, an appropriate resolution may include troubleshooting, a replacement component, a replacement product, a partial refund, or a full refund.

Items That Cannot Be Returned

Unless the item is defective or applicable law provides otherwise, we generally cannot accept:

• Products sent back without prior return authorization
• Gift cards or other non-refundable digital value
• Personalized, engraved, made-to-order, or specially configured products
• Hygiene-sensitive components that have been opened, used, or contaminated where resale would not be appropriate
• Items clearly marked as final sale or non-returnable before purchase, where permitted by law
• Products damaged through misuse, chewing, improper cleaning, unauthorized modification, neglect, or improper assembly
• Products purchased from another retailer, marketplace, or unauthorized seller

Exchanges

For a preference-based change, such as choosing a different size, style, or product, the simplest option is usually to request a return for the original item and place a separate order for the preferred item after the return has been approved.

If Curveroot approves a direct exchange, the replacement is subject to availability.

Refund Review & Timing

Once an authorized return is received, we review the product and notify you whether the requested refund has been approved.

Approved refunds are issued to the original payment method.

Curveroot generally processes an approved refund within 1–3 business days.

After the refund is issued, banks, card issuers, and payment providers may require approximately 5–10 business days to post the credit.

Order Cancellations & Refused Deliveries

Contact us as soon as possible if you need to change or cancel an order.

Cancellation cannot be guaranteed after payment verification, processing, packing, or fulfilment has begun.

Refusing delivery, abandoning a parcel, or sending an order back without authorization does not automatically create a refund.

Promotional Bundles & Gifts

If a discount, free gift, or promotional price depends on purchasing a particular bundle or quantity, returning only part of that purchase may change the discount that applies.

A promotional gift may need to be returned together with the qualifying purchase.

International Returns & Consumer Rights

International customers should contact us before sending any return.

The correct destination and instructions may depend on the product, fulfilment location, and destination country.

Customers in jurisdictions that provide statutory cancellation, conformity, refund, or warranty rights retain those rights.

Fair Use of This Policy

This policy is intended to support genuine purchases and reasonable return requests.

Subject to applicable law, Curveroot may review or decline activity involving suspected fraud, altered evidence, repeated unauthorized returns, deliberate product damage, excessive returns inconsistent with normal household use, or misuse of promotional offers.

Related Policies & Updates

This Return Policy should be read together with our Shipping Policy , Terms of Purchase , and Privacy Policy .

Any product-specific guarantee, sizing information, usage condition, or return requirement shown on a product page also applies to that product.

We may update this policy when our products, fulfilment practices, services, or legal requirements change.